What helps clarify the issue
We will prepare the relevant application or assess the refusal, including any required translations and supporting evidence.
Send the document behind the question and briefly describe the outcome you seek. Add relevant dates and responses. We will then identify the material genuinely needed rather than requesting an entire archive at once.
Planning the next steps
After reviewing the records, we will explain what is established, what is missing and the next document needed. Scope and fees will be agreed. Existing submissions and decisions will be taken into account so further work remains consistent.
Before work begins
What should my first message include?
Describe the event, name the document and mention any relevant date. We will then clarify the task and required records.
When will the fee be agreed?
After clarifying the review, deliverable and any continuing involvement. The fee will be agreed before work starts.
Are photographs of documents enough?
Legible copies of all pages are useful for an initial review. The procedure will determine whether originals or certified copies are needed.
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