Start with procedural status
Submissions will address evidence and harm, with expenses and other consequences documented for the relevant claim.
Identify the document received, the investigating authority and your procedural status. Key records and a chronology are enough for an initial assessment. Access to further material and participation depend on the applicable procedure.
Planning the next steps
After reviewing the records, we will explain what is established, what is missing and the next document needed. Scope and fees will be agreed. Existing submissions and decisions will be taken into account so further work remains consistent.
Before work begins
What should my first message include?
Describe the event, name the document and mention any relevant date. We will then clarify the task and required records.
When will the fee be agreed?
After clarifying the review, deliverable and any continuing involvement. The fee will be agreed before work starts.
Are photographs of documents enough?
Legible copies of all pages are useful for an initial review. The procedure will determine whether originals or certified copies are needed.
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